Ada：Where is the form？I cant find them.
Reception：Oh，its in the night table near your bed.
Ada：Oh，yes.I got it.
Reception：Please tell us or notify in the list whether you need your clothes ironed，washed，dry-cleaned or mended and also what time you want to get them back.
Ada：No problem.How much is laundry rate？
Reception：According to our regulations，its 2 dollars each cloth.
Ada：Need I pay now？
Reception：No，you neednt.You can pay it when it is back.
Ada：Oh，thank you so much.
Reception：Its my pleasure.
译文：
接待：你好，客房服务。
艾达：你好，我需要洗衣服务。
接待：好，您在哪件客房？
艾达：在1204房间，艾达 史密斯。
接待：我们的服务员一会儿就去取您的脏衣服。
艾达：好的。
接待：顺便说一下，请您填一下干洗衣服的表格。
艾达：表格在哪？我没找到。
接待：哦，在您床边上的床头柜里。
艾达：好，找到了。
接待：请您标注一下您的衣服是否需要熨烫，水洗还是干洗，需要缝补，还有什么时间要。
艾达：没问题。多少钱？
接待：根据规定，2美元一件衣服。
艾达：我现在需要付钱吗？
接待：不，不需要。您可以在拿到洗干净的衣服后付钱。
艾达：多谢了。
接待：是我的荣幸。
对话二
Nick：Good evening，is this Room Service？
Reception：Good evening.What can I do for you？
Nick：Yeah，I need to catch a morning flight.I need a morning call tomorrow morning.
Reception：At what time shall we wake you up？
Nick：My flight is leaving at 9：30 A.M.So I need to get up at 6 oclock.
Reception：By the way，we still have computer wake-up service.
Nick：Computer Service？Whats that？
Reception：Oh，thats a convenient way to wake you up.
Nick：How to use that？
Reception：Just dial your room number plus the time you want to wake up.You can set it by yourself in your room.
Nick：Ok.But I always sleep like a log.Youd better wake me up by people.
Reception：What kind of call would you prefer，by phone or knocking at the door？
Nick：Knocking at the door is a better way.
Reception：No，problem.Its all set.OK，so we will wake you up at 6：00 tomorrow morning.
Nick：What time is breakfast served in this hotel？
Reception：6：30 A.M.If you wish to have breakfast in your room，ask for room service on the phone tomorrow morning.
Nick：Thanks for your helping.
Reception：My pleasure.Anything else？
Nick：No thanks.
Reception：Good night，Mr.Baldwin.
Nick：Good night.
译文：
尼克：晚上好，是客房服务吗？
接待：晚上好。我能为您做什么？
尼克：是这样，我明天要赶早班机。我需要明早的叫起服务。
接待：那我们应该什么时候叫醒您？
尼克：我的飞机将在早上9：30起飞。所以我需要6点起床。
接待：顺便提一句，我们有电脑叫起服务。
尼克：电脑服务？那是什么？
接待：哦，那是一种方便的手段叫您起床。
尼克：如何使用呢？
接待：只需要输入您的房间号，再设置好您要起的时间就行了。而且您可以在房间就可以设置了。
尼克：好的，我通常睡的狠死。最好还是人工叫起我。
接待：您喜欢什么方式，电话叫醒还是敲门？
尼克：敲门最好。
接待：没问题，都定好了。我们会在明天早上6点准时叫您起床。
尼克：你们的早餐是几点供应的？
接待：早晨6点半。如果你需要在房间吃的话，可以明早上叫客房服务。
尼克：谢谢您的帮助。
接待：很荣幸为您服务。还有别的要求吗？
尼克：不用，谢谢。
接待：晚安，鲍尔温先生。
尼克：晚安。
高频词补给站：
service：[s??v?s]n.服务，服侍；服役；adj.服务性的；耐用的；vt.维修，检修；保养
leave messages：留言
tidy up：收拾，整理
iron：[a??n]n.熨斗；烙铁；坚强vt.熨；adj.铁的；残酷的；vi.熨衣；烫平
laundry：[l??ndr?]n.洗衣店，洗衣房；要洗的衣服；洗熨；
machine-washable：机洗
breakfast：[brekf?st]n.早餐；早饭vi.吃早餐
phone：[f??n]n.电话；耳机，听筒vt.打电话vi.打电话
morning call：叫醒服务，叫床服务
wake me up：叫醒我；唤醒我
offer：[?f?]vt.提供；出价；n.提议；出价；意图；vi.提议；出现；
clean up：清理；
massage：[m?sɑ??；]vt.按摩；揉n.按摩；揉
文化知识空投坊：
在国外旅行中常常需要支付的种种的小费二
Hotel workers depend on tips to augment their usually small salaries.Rather than being annoyed at having to tip the doorman who greets you，considerit part of the cost of travel and be prepared with the dollar bills you will need to hand out before you even get to your room.
Maid
For stays of one night or more，the maid should be tipped$2 per night per person in a large hotel；$1 per night per person in a less expensive hotel.Give the maid her tip in person，if she can be found.If not，put it in a sealed envelope marked“chambermaid”.
Valet
Valet services are added to your bill，so there is no need to tip for pressing or cleaning when items are left in your room.If you are in when your cleaning and pressing is delivered，however，tip$1 for the delivery for one or two items，more when several items are being delivered.
饭店的工作人员主要靠小费来增加他（她）们平时微薄的收入。不要对付给服务员小费感到愤愤不平，而应该把它看作是旅游消费的一部分，并应做好准备在进入饭店之前就随时掏出钞票。
清理房间的女服务员
在一个较大、较豪华的饭店，清理房间的女服务员每人每天应得到2美元的小费；档次次之的饭店的服务员每人每天可得1美元小费。你可以亲自给她们小费，也可以把钱装在信封里封好，上面写明“送给清理房间的服务员”。
清洗、熨烫衣服的服务员
清洗、熨烫衣服的服务费用被加到你的帐单中，因此如果在你外出的时候衣服被放在房间内你就无需付小费。如果服务员在送衣服时，你在房间内，可以为他们的送衣服务付1美元，如果衣服较多就应付更多的小费。
Section 5 不满投诉 Complaints
必备黄金应急句：
1.Could I see the manager，please？I have a complaint.
我能见你们的经理，我要投诉。
2.Can you change the room for me？Its too noisy for me.
能给我换个房间吗？我的房间太吵了。
3.Temperature here is too low.Would you please turn the air-conditioner down a little？
温度太低了，能把空调调低点可以吗？
4.The service for guest room is too slow.
客房服务速度太慢了。
5.Your waitresss attitude is too worse.
你们服务员的态度太差了。
6.Do you have any criticism on our service？
你对我们的服务有什么批评意见吗？
7.I am sorry to hear that.
我听到这个，感到很抱歉。
8.How do you account for that？
你能解释这个问题吗？
9.Ill deal with this matter as soon as possible.
我会尽快解决这个问题。
10.Whats wrong with your room，sir？
你的房间有什么问题吗，先生？
11.Something makes me feel uncomfortable.
有些事情让我很不舒服。
12.Its peak hours，and the line is often engaged.
高峰时段，线路比较忙。
13.If there is anything more you need，please let us know.
如果还有任何需要，请告知我们。
14.As a hotel，it shouldnt have problems as I told above.
作为酒店，就不该出现上述我所说的问题。
15.Each hotel hopes to give a good impression to the guests.
每个酒店都希望给顾客留个好印象。
16.I hope something can be changed for your hotel and for an improvement.
我希望贵酒店能够改进。
17.The worse thing is that the bathroom is very dirty.
最差劲的是浴室很脏。
18.We might have overlooked some points.
我们忽视了一些要点。
19.My blouse is shrunk badly after sending laundry.
我的衬衫再送洗后缩水了。
20.Hello，there isnt any hot water in my bathroom.
你好，我的房间没有热水。
对话脱口而出：
对话一
Reception：Hello，May I help you，sir？
Russell：Yeah，have you cleaned the Room 1036？Its too dirty.The pillow cases are stained and there is some cigarette ash on the floor.
Reception：Ill deal with this matter as soon as possible.
Russell：The worse thing is that the bathroom is very dirty.
Reception：I'm terribly sorry to hear that.I，ll attend to it the right way.We might have overlooked some points.
Russell：As a hotel，it shouldnt have problems as I told above.
Reception：I apologize for our negligence again.Causing you distress，I am very sorry.